Legal
Refund Policy
A clear policy for API Credits, Wallet recharges, service payments, payment reversals, and transaction reviews.
Effective 19 September 2026
Scope of this policy
This policy applies to payments made to Preowned/Pro for Wallet balance, API Credits, and eligible platform services. Preowned/Pro is a private technology and compliance-support platform operated by Vahanfin Solutions Private Limited; it is not a government authority or official payment portal.
API Credits
API Credits are consumed when a chargeable information request is initiated with an integrated provider or when the requested result is made available. Credits used for a completed RC Details, Challan Check, Transfer Check, refresh, or another displayed chargeable action are normally not refundable. A credit may be reviewed if a confirmed technical error, duplicate debit, or platform-side failure prevented the requested service from being delivered.
Wallet balance
Wallet balance is a closed-loop balance for eligible Preowned/Pro services. It is not a bank account, cannot be transferred to another user, and is not cash-redeemable except where required by applicable law. Requests concerning an unused recharge balance are reviewed against the payment, Wallet ledger, fraud-prevention checks, and applicable law.
Challan and statutory payments
Where an eligible challan or other authority-related payment is made from the Wallet, the payment is subject to the relevant authority, bank, payment gateway, and service-partner systems. Once a payment has been submitted or settled with the relevant recipient, Preowned/Pro cannot independently cancel or reverse it. Any authority-side reversal or refund follows that authority’s process and timelines.
Failed, pending, or duplicate payments
If a recharge payment fails, the amount is not captured, or a gateway reversal is reported, the payment provider may reverse it according to its process. If a completed gateway payment is not reflected in your Wallet or API Credits, or if you believe there was a duplicate debit, contact support with the transaction reference. We will reconcile the request against gateway and ledger records before any correction or refund decision.
How to request a review
Email support@preownedpro.in from your registered email address or contact the support team through the application. Include your registered mobile number, payment reference, date, amount, and a brief description of the issue. We may request additional information needed to verify account ownership and transaction status.