Service scope
Preowned/Pro provides vehicle information and assisted service workflows. Availability and response times depend on government systems, data providers, banks, and service partners.
Account responsibility
You must provide accurate information, protect your PIN and device, and use vehicle data only for lawful purposes. You are responsible for actions performed through your account.
Wallet and API credits
Wallet balance is a closed-loop balance usable only for eligible services on Preowned/Pro. API credits are usage units consumed by configured data checks. They are not cash, cannot be transferred, and are not redeemable outside the service except where required by law.
Accuracy and availability
Vehicle and challan information can change at the source. Always verify time-sensitive records with the relevant authority before a sale, payment, or ownership transfer.
Payments and refunds
Recharge payments are processed by the displayed payment provider. Completed service charges may be non-refundable once provider work has begun. Failed or duplicate transactions are reviewed against gateway and ledger records.
Need help?
Contact our support team
For questions about these terms, email support@preownedpro.com.